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frequently asked questions
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AM I REQUIRED TO COMMIT TO A LONG-TERM CONTRACT FOR CLEANING SERVICES?No, we do not require long-term commitments. Our services are designed to provide flexibility and convenience for our clients. You can terminate our services at any time, for any reason.
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AM I REQUIRED TO SUPPLY MY OWN CLEANING PRODUCTS OR EQUIPMENT FOR YOUR SERVICES?We strive to make your experience hassle-free. Our team comes equipped with all the necessary cleaning supplies. However, if you have specific preferences or would like us to use particular products, we kindly request that you provide them, and we'll be happy to accomodate your preferences.
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WHAT SHOULD I EXPECT ON MY FIRST CLEANING?This initial cleaning is designed to address all areas thoroughly, and as a result, it will take longer than future appointments. Future appointments are anticipated to proceed more efficiently while maintaining the same high standards. Our goal is consistent, well-maintained spaces that exceed your expectations.
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SHOULD I DO ANYTHING TO MY HOME BEFORE YOUR TEAM ARRIVES FOR MY SCHEDULED CLEANING SERVICE?To ensure our team can provide the most efficient and effective cleaning service, we recommend decluttering surfaces. Additionally, if there are specific areas or items you would like us to pay special attention to, please communicate those preferences in advance. This will help us tailor our service to meet your expectations and deliver the best possible results during your scheduled cleaning appointment.
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DO I NEED TO BE HOME DURING MY CLEANING?While your presence is not required during the cleaning, we understand that each client has unique preferences. Many of our clients prefer to provide access to their homes and then carry on with their day. Rest assured, our team is trained to work efficiently and with the utmost respect for your space. If you choose not to be home during the cleaning, we can utilize a preferred entry method. Whatever option you're most comfortable with, we are committed to delivering exceptional service with or without your presence.
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HOW DO YOU HANDLE PETS DURING THE CLEANING PROCESS?We love pets! Your pets are important to us, and we want them to feel comfortable during our cleaning process. It's not necessary to secure your pets, as our team is experienced in working around them. However, if your pets have specific preferences or if you have any concerns, please let us know. We are more than happy to customize our approach to ensure the well-being and happiness of your furry friends during our visit.
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ARE YOU LICENSED AND INSURED?We are a licensed, insured, and bonded cleaning service. Our insurance coverage ensures protection for both our clients and our team members, offering you peace of mind.
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